Privacy Policy

01Introduction

This Privacy Policy explains how Appliances Repair Roseville CA ("we", "us" or "our"), operated by Faisal Saeed, collects, uses and shares information when you visit appliancerepairrosevilleca.online (the "Website") or call our phone line.

Appliances Repair Roseville CA is a referral service. We connect callers in Roseville, California with independent, local appliance repair providers. We do not perform repair work ourselves, and the providers you are connected with are separate businesses with their own privacy practices.

By using the Website or calling our phone line, you acknowledge the practices described in this Privacy Policy.

02Information We Collect

Information you give us on a call

When you call +1 916 302 8230, you may share information such as:

• Your name
• Your phone number
• Your neighborhood, city or ZIP code
• The type of appliance, its brand or model, and a description of the problem
• Any other details you choose to share during the call

Call information

Our phone system and call-routing partners may automatically record details about your call, such as your caller ID, the date, time and length of the call, and how the call was routed. Calls may be recorded or monitored for quality, training and routing purposes. Where required by law, you will be notified before recording begins.

Information collected automatically on the Website

When you browse the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring pages and the date and time of your visit. This is collected through cookies and similar technologies (see "Cookies & Tracking Technologies" below).

What we do not collect

The Website does not use contact forms, and we do not ask for payment card details, Social Security numbers or other government ID numbers.

03How We Use Your Information

We use the information described above to:

• Answer your call and understand what help you need
• Connect you with an independent local appliance repair provider serving your area
• Operate, maintain and improve the Website and our phone line
• Measure how visitors and callers find and use our service
• Monitor call quality and prevent spam, fraud or misuse
• Comply with legal obligations and enforce our terms

04How We Share Your Information

We share information only as described below:

• Independent service providers: when we connect your call, the local repair provider receives your call and the information you share on it, such as your phone number and appliance details, so they can respond to your request.
• Call-routing and lead partners: companies that help us answer, route, track and connect calls may process your call information on our behalf.
• Website and technology vendors: hosting, analytics and similar vendors that help us run the Website.
• Legal and safety reasons: when we believe disclosure is required by law, legal process or a government request, or is needed to protect the rights, property or safety of us, our users or others.
• Business transfers: if the Website or business is sold, merged or transferred, information may be transferred as part of that transaction.

Once your call is connected, the independent provider's own privacy practices apply to the information they receive. We encourage you to ask the provider how they handle your information.

05Cookies & Tracking Technologies

The Website may use cookies, pixels and similar technologies to remember your preferences, understand how the Website is used and measure which pages or advertising lead to calls. Some of these may be set by third parties, such as analytics or call-tracking providers.

You can control or delete cookies through your browser settings. Blocking cookies will not stop you from calling our phone line, but some Website features may not work as intended.

Do Not Track and Global Privacy Control: where required by California law, we treat a valid Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale or sharing of your personal information for that browser.

06Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. These purposes include connecting calls, keeping business and call records, resolving disputes, preventing fraud and meeting legal obligations. After that, we delete or de-identify the information.

07Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), may give you the following rights, subject to certain exceptions:

• Right to know: request the categories and specific pieces of personal information we have collected about you, its sources, the purposes for collecting it, and the categories of third parties we disclose it to.
• Right to delete: request that we delete personal information we collected from you.
• Right to correct: request that we correct inaccurate personal information.
• Right to opt out of sale or sharing: direct us not to sell or share your personal information, including for cross-context behavioral advertising.
• Right to limit: limit the use of any sensitive personal information, where applicable.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

How to make a request

To exercise any of these rights, call us at +1 916 302 8230 and tell us which request you would like to make. We will need to verify your identity, usually by matching information you give us with the information we hold, before we act on your request. An authorized agent may make a request for you if they provide proof that you gave them permission.

We aim to respond to verified requests within the time required by law, which is generally 45 days.

08Children's Privacy

The Website and our phone line are intended for adults who need help with household appliances. They are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please call us and we will delete it.

09How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect personal information. However, no website, phone system or method of electronic storage is completely secure, so we cannot ensure absolute security.

10Third-Party Websites

The Website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date at the top of this page. Changes take effect when they are posted on this page.

12Contact Us

If you have questions about this Privacy Policy or how your information is handled, please call us.

You can also visit our Contact Us page.